Cat Exercise Wheel – Black

What customers say about Cat Exercise Wheel – Black?

1. 76 of 79 people found the following review helpful

   
   Spinning wheel slides off easily, June 4, 2015

   By 

   Black Tulip (Seattle, WA United States) –

   Verified Purchase(What’s this?)

   This review is from: Cat Exercise Wheel – Black (Misc.)

   While the idea is great, product itself was not well constructed. The one I received, the tiny rectangular tabs, 3 of them broke off when I snapped on the wheel rims. After I put the wheel on the base, it would slide off the base easily on one corner, turned out that on that corner, the big wheel would not touch the small base-wheel. And because the wheel has foam padding glued to its track, you can’t even fix it, because it would require you to peel off the padding.

   However, the customer service team at One Fast Cat was great to work with, everyone I interacted with – from troubleshooting team to return processing team, everyone handled my complaint with professionalism, courtesy and grace. The also provided the option of partial credit for compensating the imperfect product if I chose to keep it as-is. In the end, I chose to take the partial credit and donate the wheel to a cat-rescue foster home. Their customer service quality has matched the standard amazon.com established and I applaud them for that.

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2. 74 of 77 people found the following review helpful

   
   He just liked to sit quietly and look at it, April 25, 2015

   By 

   Heather Bonnet-Hebert –

   This review is from: Cat Exercise Wheel – Black (Misc.)

   Don’t give up on this wheel! For just over a month my Bengal boy, Levi, wouldn’t touch his wheel. When I would spin it slightly he would run away from even the sound of it. Treats, laser pointers, toys…nothing seemed to get him on the wheel. He just liked to sit quietly and look at it. I was greatly disheartened and had pretty much given up hope that he would use it when I suddenly received a text from my spouse one weekday morning that Levi was on the wheel galloping along! I was shocked given his prior apprehension, but now it is his favorite activity ever. He goes for a jog on the wheel every few hours and ADORES it. He is a MUCH happier and well-adjusted cat 🙂

   As to the wobble issue that some people have described, in addition to watching the troubleshooting videos, be sure to check whether your floors are completely level — chances are good that they are not! If any one of the legs has a little give under it — even a few millimeters difference — you may need to add a little shim under that leg. The quick solution for me was simply to get a little stack of post-it notes and add a few under the corners where needed. I live in an old home with wood floors. While they appear level, there are natural subtle irregularities in the floor that translate into a shimmy on the properly-assembled wheel. One design modification that would help would be screw-in footings that could be easily adjusted as necessary for each home’s situation. The same solution is used to minimize vibration on other products with a horizontal spinning axis, for example, a front-loading washing machine. Also, if you are placing the wheel on fluffy carpeting, that will add “give” under the footings that increases the wobble. If you place a little square of something flat and solid under each footing to spread the downward force more evenly over the carpet, this may help with both leveling and reducing the “give” caused by the carpet pile.

   Overall, this is a great product and I am thrilled with the purchase.

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3. 55 of 57 people found the following review helpful

   
   great product!, May 25, 2015

   By 

   Amazon Customer –

   Verified Purchase(What’s this?)

   This review is from: Cat Exercise Wheel – Black (Misc.)

   This was easy to put together. I put it together with my 9 year old daughter and we were finished in 40 minutes. Watch the video first. It made it very simple. Rubber mallet is key, we didn’t have one so we used a rubberized 2 pound weight
   We have two bengals. It took a about a hald hour for them to scope it out and start testing it. Now they both jump on and try to run together. Very funny. It is great to not have the tearing around the house after each other all night since they have this to tun on all day.

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